Shipping policy

Delivery & shipping policy

Welcome to Espresso Group Here’s everything you need to know about our shipping and
delivery process:

Shipping Process:
All orders are dispatched from Espresso Group using an express shipping
company, covering all regions in Egypt.

Order Confirmation:
After placing your order, you’ll receive a confirmation email with your
order number and status updates. To ensure you receive these details,
please include your email address when registering your order.

Shipping Costs:
Shipping fees are calculated based on your location and the specifics of
your order, including the number of items, seller differences, and
shipment weight. Costs may vary for different pieces within the same
order.

Inspection & Returns:
Please note that inspection of orders upon delivery is not permitted. If
you encounter any issues and wish to return or exchange your order, please
follow our return policy for assistance.

Return Policy:
You can return or exchange items within 14 days of receipt. Note that
shipping and return charges are applicable unless the item is defective.

Defective or Incorrect Items:
If you receive an incorrect or defective item, please contact us within 48
hours of receipt so we can resolve the issue promptly.

Return Costs:
Shipping, return, or exchange costs are the responsibility of the customer
and are non-refundable in case of return.

Delivery Timings:

Cairo and Giza:
2 to 5 working days.

Other Governorates:
5 to 7 working days.

Order Cancellation:
You may cancel your order at any time. We appreciate your feedback on the
cancellation reason to help us improve our services. For prepaid orders, the
refund will be processed to your original payment method within 3 to 14 working
days.